FREQUENTLY ASKED QUESTIONS

Have any questions? See below for our most commonly asked questions.

       Uncapped Wifi

DOWNLOAD SPEED?
  • Home download speed: 4 mbps
  • Business download speed: 6 mbps
WHY IS THERE AN INSTALLATION FEE?
  • the fee is for your equipment that will be installed in your premises
What do i get as part of installation package
  • Fast Indoor wifi router
  • Outdoor CPE
 

                             Sim-card Data

Which devices works mtn sim-card?

  • Huawei B525
  • Huawei B612
  • Huawei B618
  • ZTE MF286

Which devices works Telkom sim-card?

  •  Any LTE device works with telkom simcard ,provided that you are in an area that has telkom LTE coverage

Do i have to get a new sim-card from you guys?

  • Yes – you need a specific sim-card from us.

How do i top up if my data?

  • You can top up your data on your own personal portal or ask one of our technical guys to assist you.
How do i cancel my subscription with you guys?
  • It can be cancelled anytime but provided that you give us one month notice.
Is it possible to debit money from my account every month?
 
  • Definitely – we can setup a debit order upon request.
 

Account Details

FNB BANK

Account No: 62919269250

Branch Code: 250655

Reference : Your name & surname

Proof of payment: payments@adepttech.co.za